Contact Us

729 W. 16th Street, Unit B4, Costa Mesa 92627

Frequenty Asked Questions

Enjoy Free Standard Shipping on all retail orders within the US.

You will receive a tracking number in your shipping confirmation email. If you haven’t received this email, please reach out to our customer service team at info@galeoscafe.com. We’re here to assist you Monday to Friday, 8:00 am – 3:30 pm PST. Please note, we do not process or ship orders on Saturdays.

Shipping delays may occur during winter months due to severe weather conditions and the high volume of orders during the holiday season. For updates on your order status, please contact us at info@galeoscafe.com.

At Galeos Cafe LLC, we are committed to delivering top-quality products to our customers. If you’re not completely satisfied with your purchase, please contact our customer service team within 30 days of receiving your order.

Refunds are only guaranteed for products purchased directly from galeoscafe.com, excluding initial shipping costs. Depending on your situation, we might offer a replacement product. Each request is individually reviewed by our customer service team. Please note that Galeos Cafe is not responsible for lost, stolen, or damaged packages.

For Refunds or Replacements:
Email: info@galeoscafe.com

For Galeos Cafe products bought through Amazon, returns and refunds must be handled by Amazon. We do not control inventory managed by third parties on Amazon. If you are within the 30-day return period, you can receive a full refund or replacement by contacting Amazon Customer Service at 1-888-280-4331. If you need further assistance after contacting Amazon, please let us know, and we’ll do our best to help.

All Galeos Cafe products should be enjoyed within their expiration date. If you encounter a product that smells unusual or tastes off (beyond personal preference), please email us at info@galeoscafe.com.

To assist us with quality issues, please provide the product’s Lot # and Expiration date.